If the system does not recognize your company email address, you will need to create a new user account. You will see a link below the “Sign In” button that says, “New to HireRoad? Sign Up”. Click this link and input your full name and company email address. It is important to use your company email address as this will link your support account to your organization and the HireRoad products that you have purchased. You will receive an email with a verification link that once clicked, will redirect you to the HireRoad support site and prompt you to create a password for your support account. Please check your Spam folder if you do not receive this email.
If you have forgotten your password, you will see a link under the “Sign In” button that says, “Forgot my password.” Click this link if you have forgotten or lost your password. A pop-up window will prompt you to enter your company email in the box, and then click the “Submit” button. Your password will be reset and emailed to the email address associated with your account. Please check your Spam folder if you do not receive the email.
